I haven’t received my redemption order, what do I do?
For all redemption orders, we communicate with you via email. You will always receive a confirmation email once the order is placed and depending on the type of reward you ordered, you may receive additional emails on the shipping status or how to access your order. We recommend you check your email inbox (or junk folder) for the email updates we send you. You can also locate all details of a past redemption by visiting your Account page and following the applicable link or by accessing the ‘My Orders’ section in the Rewards catalog.

I can’t find (or didn’t receive) my Virtual eGift Card or Prepaid FLEX Mastercard.
To initiate a resend of your Virtual eGift Card or your Prepaid FLEX Mastercard, log into your Account. Go to the Account page and scroll down to the Transaction Details section. Locate the applicable Redemption Order and click the hyperlink. You will be directed to the My Orders section in the Rewards catalog.
Click on the Details hyperlink for the applicable order. Next, click on the Redemption Link hyperlink, enter the Challenge Code and follow the instructions.
Don’t forget, if the email isn’t in your inbox, please check your spam or junk folder.

What do I do if I receive an incorrect or damaged merchandise item?
Notify the Transtar Rewards Program of any incorrect, damaged or defective merchandise within ten (10) business days of your delivery date.

Still have questions?
Contact us